Privacy Policy
Privacy Policy the flyball store
About our privacy policy the flyball store cares greatly about your privacy. We therefore only process data that we need for(improving) our services and handle the information we have collected about you and your use ofour services with care. We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services provided by theThis privacy policy applies to the use of the website and the services provided by the flyball store. The effective date of these terms and conditions is 04/02/2026. With the publication of a new version, all previous versions become invalid. This privacy policy describes what information about you we collect, what this information is used for, and with whom and under what conditions this information may be shared with third parties. We also explain how we store your information, how we protect your information from misuse, and what rights you have with regard to the personal information you provide to us. If you have any questions about our privacy policy, please contact our privacy contact person. You will find the contact details at the end of our privacy policy.
About data processing
Below you can read how we process your data, where we store it (or have it stored), what security techniques we use, and for whom the data is intended.
Email and mailing lists
Wix
We use the services of Wix for our regular business email traffic. This party has taken appropriate
technical and organizational measures to prevent misuse, loss, and corruption of your and our data
as much as possible. Wix does not have access to our mailbox, and we treat all our email traffic confidentially.
Payment processors
Stripe
We use the Stripe platform to process (part of) the payments in our webshop.
Stripe processes your name, address and place of residence details and your payment details such as your bank account or credit card number. Stripe has taken appropriate technical and organizational measures to protect your
personal data. Stripe reserves the right to use your data to further improve its services and, in that context, to share (anonymized) data with third parties. In the event of a request for deferred payment (credit facility), Stripe shares personal data and information relating to your financial position with credit rating agencies. All of the above-mentioned safeguards with regard to the protection of your personal data also apply to the
parts of Stripe's services for which they engage third parties. Stripe does not retain your data for longer
than is permitted by law.
Reviews
WebwinkelKeur
We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you
are required to provide a name and email address. WebwinkelKeur shares this information with us so that we
can link the review to your order. In some cases, WebwinkelKeur may contact you to ask for clarification of your review. If we invite you to leave a review, we will share your name and email address with WebwinkelKeur. They will only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the purpose of providing its services, for which we have given WebwinkelKeur permission. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.
Shipping and logistics
Sendcloud
EXAMPLE: When you place an order with us, it is our job to have your package delivered to you. We use the services of Sendcloud to carry out the deliveries. For this purpose, it is necessary for us to share your name, address, and place of residence details with Sendcloud. Sendcloud uses this data solely for the purpose of executing the agreement. In the event that Sendcloud engages subcontractors, Sendcloud will also make your data available to these parties.
Invoicing and accounting
Dexxter
EXAMPLE: We use the services of Dexxter to keep our records and accounts. We share your name, address, place of residence, and details relating to your order. This information is used to administer sales invoices. Your personal data is protected during transmission and storage. Dexxter is bound by a duty of confidentiality and will treat your data confidentially. Dexxter does not use your personal data for purposes other than those described above. External sales channels
Purpose of data processing
General purpose of processing
We use your data exclusively for the purpose of providing our services. This means that the purpose of the processing is always directly related to the order you place. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later date, other than at your
request, we will ask for your explicit consent. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality on the basis of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed for the purpose of further improving our services. This data (e.g., your IP address, web browser, and operating system) is not personal data. Cooperation with tax and criminal investigations In certain cases, the flyball store may be required by law to share your data in connection with tax or criminal investigations by the government. In such a case, we are forced to share your data, but we will oppose this within the limits of the law.
Retention periods
We retain your data for as long as you are a customer of ours. This means that we retain your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request to be forgotten. This also means that we will not retain your data for longer than two years from the last contact or transaction, unless there is a legal justification for doing so. Based on applicable administrative obligations, we are required to retain invoices containing your (personal) data, so we will retain this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in response to
your assignment.
Your rights
Under applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. Below, we explain what these rights are and how you can exercise them. In principle, to prevent misuse, we will only send copies and copies of your data to your email address already known to us. If you wish to receive the data at a different email address or, for example, by post, we will ask you to
identify yourself. We keep a record of completed requests; in the case of a request to be forgotten, we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in an inappropriate manner.
Right of access
You always have the right to access the data that we process (or have processed) that relate to you or can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the email address we have on file, along with an overview of the processors who have this data in their possession, stating the category under which we have stored this data.
Right to rectification
You always have the right to have the data that we process (or have processed) and that relate to your person or
can be traced back to you, modified. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been modified to the email address we have on file.
Right to restriction of processing
You always have the right to restrict the data that we process (or have processed) that relates to your person or
can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address we have on file that the data will no longer be processed until you lift the restriction.
Right to data portability
Right to transferability
You always have the right to have the data that we process (or have processed) and that relate to your person or
can be traced back to you, carried out by another party. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that has been processed on our behalf by other processors or third parties to the email address we have on file. In all likelihood, in such a case we will no longer be able to continue providing our services, because the secure linking of data files can no longer be guaranteed.
Right to object and other rights
In certain cases, you have the right to object to the processing of your personal data by or on behalf of the flyball store. If you object, we will immediately cease processing the data pending the resolution of your objection. If your objection is justified, we will make copies and/or copies of data that we process (or have processed) available to you and then permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our privacy contact person.
Cookies
Google Analytics
Cookies from the American company Google are placed via our website as part of the “Analytics” service. We use this service to track and receive reports on how visitors use the website. This processor may be required to provide access to this data under applicable laws and regulations. We collect information about your browsing behavior and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the internet. Google uses this information to offer targeted advertisements (Adwords) and
other Google services and products.
Third-party cookies
In the event that third-party software solutions use cookies, this is stated in this privacy statement.
Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most latest version. If the new privacy policy affects the way in which we process data already collected about you, we will notify you by email.
Contact details
the flyball store
melkouwenstraat 6 2222 Itegem Belgium
Be0630385776
0630385776
Contact person for privacy matters
Patrik Matthys
+32477468133